UX Leader

Responsibilities

• ▹Drive the development of UX capabilities across Supply Chain Development
• ▹Coach product and platform teams in user-centred design practices
• ▹Establish and promote common UX methods, standards, and ways of working
• ▹Build strong connections with relevant IKEA UX communities and networks
• ▹Help teams identify and address root causes behind user challenges
• ▹Advocate for user needs and ensure user insights inform decision-making
• ▹Facilitate workshops and activities that drive alignment, engagement, and tangible outcomes
• ▹Define, measure, and continuously improve user experience outcomes

Requirements

• ▹Experience leading and supporting initiatives and mindset shifts in digital development organizations
• ▹Extensive UX experience with a solid portfolio of impactful end-user experiences in a global context, including user research, journey mapping, service design, prototyping, and usability testing
• ▹Outstanding written and verbal communication skills, with compelling storytelling
• ▹Strong analytical skills and the ability to present complex information clearly
• ▹Proven ability to facilitate workshops that produce tangible results
• ▹Service-minded focus on user outcomes

Nice to have

• ▹Experience working for, or with, an IKEA company

Soft skills

About the company

IKEA Supply Chain Development builds digital products that support more than 25,000 co-workers in supply planning, forecasting, and replenishment.