Service Desk Technician

Responsibilities

• ▹Receive customer requests by phone, chat and email
• ▹Qualify requests according to the nomenclature
• ▹Handle incidents according to procedures
• ▹Provide predefined answers suited to the user's request and needs
• ▹Follow up on cases

Requirements

• ▹At least one year of experience in a similar role

What we offer

• ▹Salary between €22,580 and €23,550 gross per year
• ▹Health insurance (mutuelle) covered at 50%
• ▹50% reimbursement of public transport pass
• ▹Very recent, secure premises accessible by public transport, or parking available
• ▹Meal voucher card (€9.50, 60% paid by the employer)
• ▹Referral bonuses of up to €1,000
• ▹Onboarding program of 2 to 6 weeks
• ▹Works council (CSE) with many cultural benefits
• ▹Training institute to support skills development
• ▹Mobility partner

About the company

HELPLINE specializes in outsourced user support and an AI-augmented employee experience, with 2,500 employees and over 200 clients. It is part of Everience, an international digital consulting and services group. The northern region team has doubled in size in five years and now has over 500 people.