Help Desk Specialist – Freelance

Responsibilities

• ▹Provide help desk support to users and handle assistance requests
• ▹Analyse, troubleshoot and resolve hardware and software issues
• ▹Support Windows operating systems and related applications
• ▹Support and manage the main Workplace solutions
• ▹Manage and monitor tickets through to closure
• ▹Escalate more complex issues to specialist teams
• ▹Interact with users and stakeholders, also in English

Requirements

• ▹Previous experience in Help Desk / IT Support, preferably at mid seniority
• ▹Good knowledge of Windows environments and the main Workplace technologies
• ▹Very good English, at least B2/C1 level
• ▹Good troubleshooting and problem-solving skills
• ▹Excellent communication and interpersonal skills
• ▹Professional approach and customer orientation

Nice to have

• ▹Knowledge of cloud-based solutions and applications

Soft skills

What we offer

• ▹Daily rate of EUR 140–170 as a VAT-registered freelancer

About the company

Everience is an international consulting group offering AI-powered digital services. It is present in Europe, Africa, Asia and America and employs 4,000 people.