Technical Product Manager – Platform Engineering

Stack

Responsibilities

• ▹Define product strategy and roadmap: translate organizational objectives and developer needs into clear strategies, roadmaps, priorities and measurable outcomes with Platform Engineering leadership, engineering teams, architects and internal customers
• ▹Treat the platform as a product: develop a deep understanding of developers as customers through discovery, feedback, usage data and engineering metrics, and identify friction across the software development lifecycle
• ▹Own product priorities and backlog: translate strategy into prioritized initiatives, epics, features, requirements, user stories, acceptance criteria and success measures, with a healthy backlog balancing customer value, engineering capacity, technical debt, reliability, security and compliance
• ▹Drive platform self-service and standardization: replace repetitive or manual processes with reusable platform capabilities, APIs, automation and templates
• ▹Partner with engineering through delivery: planning, refinement, sequencing, dependencies and risks, with active participation in Agile planning, refinement, reviews and retrospectives
• ▹Drive cross-team execution: manage dependencies, risks and resource constraints across DevOps, Development, SRE, Security, Architecture and other teams
• ▹Measure outcomes, not just delivery: establish success metrics and evaluate capabilities on adoption and measurable outcomes such as developer experience, toil reduction, cycle time, reliability, operational efficiency, security and cost
• ▹Apply technical product leadership: understand CI/CD, cloud infrastructure, infrastructure-as-code, APIs, software delivery, observability and reliability well enough to engage effectively with engineers and architects
• ▹Identify AI and automation opportunities across software development and platform operations (vulnerability remediation, version migrations, CI/CD troubleshooting, deployment analysis, observability and repetitive engineering workflows)
• ▹Communicate product priorities, decisions, trade-offs, dependencies, risks and outcomes to engineering teams, stakeholders and leadership, and facilitate prioritization when teams have competing requirements

Requirements

• ▹5+ years of experience in Product Management, Technical Product Management, Platform Product Management or a comparable product role supporting complex technology organizations
• ▹Demonstrated experience defining and delivering technically complex products, developer platforms, infrastructure capabilities or internal engineering products
• ▹Strong understanding of modern software development and delivery practices, including CI/CD and the software development lifecycle
• ▹Working knowledge of cloud infrastructure and modern Platform Engineering technologies such as AWS, infrastructure-as-code, APIs, containers and/or serverless technologies, observability and software delivery automation
• ▹Demonstrated ability to engage effectively with engineers and architects, understand technical trade-offs and translate complex technical concepts into product requirements and business value
• ▹Proven ability to develop product strategies, roadmaps, prioritized backlogs, epics, requirements, acceptance criteria and measurable success outcomes
• ▹Experience conducting product discovery and using customer feedback, adoption data and quantitative metrics to identify problems and prioritize investments
• ▹Experience managing cross-team dependencies and driving complex initiatives from discovery and planning through delivery and adoption
• ▹Strong analytical skills, with the ability to define and use metrics to evaluate developer experience, product adoption, engineering productivity, operational performance or business outcomes
• ▹Excellent written, verbal, facilitation and stakeholder-management skills, able to communicate with both technical and executive audiences
• ▹Ability to operate effectively in a complex environment, bring structure to ambiguous problems, challenge assumptions constructively and drive decisions without direct organizational authority

Nice to have

• ▹Experience managing products for internal developers or engineering organizations, particularly within an Internal Developer Platform or Platform Engineering organization
• ▹Experience with AWS and large-scale, highly available cloud or SaaS environments
• ▹Experience with CI/CD platforms, source control systems, infrastructure-as-code, deployment automation, developer portals or related DevOps technologies
• ▹Familiarity with Site Reliability Engineering, observability, cloud security, governance or compliance
• ▹Experience using DORA metrics, developer experience metrics, cycle-time metrics, adoption metrics or other engineering productivity measures to inform product decisions
• ▹Experience with FinOps or cloud cost-management principles
• ▹Experience identifying or delivering AI, LLM, agentic or intelligent automation capabilities for software development or operational workflows
• ▹Experience operating in multi-account, multi-region, highly available or compliance-sensitive cloud environments
• ▹Familiarity with Agile product development practices and tools such as Jira, Confluence, Aha!, Productboard or equivalent
• ▹Product Management, Agile, Cloud or related technical certifications are a plus

Soft skills

What we offer

• ▹AI at enterprise scale: build, support and operate technology used by more than 8,000 organizations; 150+ new AI features were released in the last fiscal year
• ▹Flexible-first culture in a global team of nearly 7,000 employees
• ▹Growth: mentorship, learning programs, leadership development and education support
• ▹Time to recharge and give back: paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families

About the company

Genesys helps more than 8,000 organizations create better customer and employee experiences with Genesys Cloud, a platform that connects people, systems, data and AI.