Forward Deployed Engineer, Professional Services

Stack

Responsibilities

• ▹Serve as a trusted advisor to key enterprise customers, providing strategic recommendations and technical insights, specifically on Workers and Workers AI platforms
• ▹Lead architectural discussions, design sessions and solution reviews to ensure optimal application of Cloudflare's offerings in customer environments
• ▹Diagnose complex technical issues and deliver effective, strategic solutions in close collaboration with support and product teams
• ▹Manage complex configurations, using Infrastructure as Code (Terraform) to ensure operational stability for customers
• ▹Partner with Sales, Customer Success, Support, Partners, Product Management and Engineering so customer insights directly influence the product roadmap
• ▹Advise customers on industry best practices for security, network optimization, scalability and performance tuning
• ▹Stay current with industry trends and evolving Cloudflare solutions to provide forward-thinking guidance and configuration enhancements

Requirements

• ▹In-depth experience in a technical customer-facing role such as Solutions Architect or Technical Account Manager, ideally within cloud networking, security or web infrastructure
• ▹Extensive knowledge of Cloudflare's Application and Security portfolio (DNS, WAF, DDoS, Bot Management, CDN) and cloud infrastructure
• ▹Hands-on experience protecting and securing web applications, APIs and web services using WAF, DDoS, DNS and Bot Management tools
• ▹Proven ability to work with Cloudflare products within Enterprise-level accounts
• ▹Exceptional written and verbal communication skills, presenting complex topics to technical and non-technical audiences
• ▹Strong consultative skills with a track record of solving complex technical problems in customer environments
• ▹Ability to translate customer requirements into practical, scalable solutions that align with Cloudflare's technology stack

Nice to have

• ▹Hands-on experience with coding, Cloudflare Workers and Workers AI
• ▹Prior experience in customer onsite placement

Soft skills

What we offer

• ▹Estimated annual salary for Germany-based hires of EUR 123,000-169,000, including on-target incentive compensation under the Sales Compensation Plan
• ▹Eligibility to participate in Cloudflare's equity plan

About the company

Cloudflare runs one of the world's largest networks, protecting and accelerating internet properties from individual bloggers to Fortune 500 companies. Its mission is to help build a better Internet.