Software Engineer Level III - ServiceNow Developer (Night Shift)

Stack

Responsibilities

• ▹Design, architecture, maintenance and enhancement of catalog items
• ▹Configure, customize and support Now Assist AI capabilities (e.g. generative AI search, predictive intelligence, virtual agent, case/incident summarization and text-to-workflow features) across relevant ServiceNow modules
• ▹Create and maintain the current state of the ServiceNow platform architecture documentation, including AI-enabled agentic workflows
• ▹Communicate and collaborate with non-technical stakeholders to gather requirements, analyze the impact of new requirements and configure them on the ServiceNow platform as per ITIL best practices
• ▹Develop technical design documents
• ▹Create well-structured test plans, coordinate testing activities, identify, document and track software defects, and perform regression testing of resolved defects
• ▹Translate technical complexities into simple terms for project stakeholders so they understand the effects of design decisions on areas of the ServiceNow platform
• ▹Support ServiceNow upgrade planning and execution
• ▹Manage and contribute to development of ServiceNow platform modules using JavaScript, including support for newly developed modules or major releases
• ▹Participate in configuration and customizations based on customer needs
• ▹Participate in an agile work intake and delivery process that supports iterative service delivery

Requirements

• ▹5-8 years of professional work experience
• ▹At least 3 years of experience in ServiceNow development
• ▹Proficient in JavaScript-based design, development and implementation of ServiceNow solutions for IT Service Management (ITSM), including Incident, Change, Service Request / Service Catalog, Knowledge, Problem, CMDB and Service Portal
• ▹Experience with server-side and client-side scripting on the ServiceNow platform, including Business Rules, Client Script, Script Include, UI Policy, UI Actions and UI Pages

Nice to have

• ▹Experience or familiarity with Now Assist AI or other ServiceNow generative AI capabilities

Soft skills

About the company

AGSI was incorporated in April 2016 and supports the goals of Arch divisions through exceptional service delivery. It focuses on flexibility, sound project management and developing its employees.