IT Program Manager

Stack

Responsibilities

• ▹Own vendor and contract negotiations across SaaS, tooling, infrastructure and connectivity providers, running competitive evaluations to build commercial leverage and maintaining the renewal calendar and contract repository
• ▹Plan and steer the Tech Operations budget, creating cost transparency per team and driving licence right-sizing, optimisation and consolidation across the tool estate
• ▹Partner with teams across the company to understand how tools are actually used, matching licence tiers to real usage and deciding which overlapping tools to keep
• ▹Drive down the number of tools by finding shadow IT, bringing it into the process or consolidating it, and owning retirement work together with Information Security
• ▹Lead company-wide technology migrations and retirements end to end, from business case and migration plan through cutover, communication and training
• ▹Bring structure to how work reaches Tech Operations, building a clear intake process and owning the KPIs and monthly management reporting for the domain
• ▹Work with Legal on contracts and DPAs and with People Ops on joiners and leavers, owning the commercial relationship and negotiation for the vendors in your portfolio within the existing Vendor Management framework

Requirements

• ▹Several years of experience in IT vendor management, procurement, sourcing, tech operations or IT service management, ideally in a scaling company
• ▹Proven experience negotiating with vendors and providers, including on service levels and cost
• ▹Experience leading at least one company-wide tool migration or consolidation end to end, including decommissioning the old system
• ▹A hands-on IT background, enough to keep essential services running from documented runbooks in an emergency
• ▹AI is core to how we work: an "AI Driver" toolkit with measurable, real-workflow AI use with concrete before/after impact, ideally including built automations or agents (n8n, Claude skills or similar)

Nice to have

• ▹German at C1 or above
• ▹Prior experience in a regulated environment (financial services, payments or e-money)
• ▹Exposure to ISO 27001, SOC 2 or DORA
• ▹An ITIL/IAITAM qualification

Soft skills

What we offer

• ▹Top-of-market compensation package, including equity
• ▹Vibrant offices with weekly breakfasts and Friday demos
• ▹20 days work from abroad
• ▹600 EUR/GBP Learning & Development budget
• ▹Other local benefits

About the company

Moss is the Finance AI platform for Europe's mid-sized businesses, automating card issuing, invoice management and expenses for real-time visibility and full control over spend. Founded in Berlin and used by more than 5,000 businesses, it has a team of 300+ people in 5 offices across Europe.