IT Service Specialist - Italian speaking

Roche

Other • On-site • Full-time • Hungary

Budapest, Hungary

📄 View original listing (EN)

Roche's Employee Experience Operations team provides first-level IT support for its EMEA affiliates. The role covers hardware and software incident and service request handling in Mac, Windows, Microsoft Office and Google environments, in Italian.

Stack

SAP

Responsibilities

▹Provide first-level support for software and hardware incidents and service requests
▹Engage with users via phone, chat and self-service portal
▹Be part of an AI-powered IT support operations team
▹Champion end-users' needs and escalate critical situations
▹Keep users updated on request status

Requirements

▹University education in IT or related discipline preferred
▹1.5-2 years of experience in call center, service desk or IT desk-side support
▹Experience with Apple and Microsoft operating systems, Google Suite, Microsoft Office, SAP, corporate networks and video conferencing systems
▹Strong troubleshooting, task prioritization and problem-solving skills
▹Fluent in Italian and English

Soft skills

Self-motivated, committed to high-quality serviceOpen-minded, open to continuous development

What we offer

▹Development opportunities, free language courses and trainings
▹Competitive salary and cafeteria package
▹Annual bonus
▹Private medical services
▹Employee assistance program
▹All You Can Move sports pass
▹Coaching/mentoring opportunity, buddy program
▹Flexible work, home office (about 2 office days/week)

About the company

Roche is a global healthcare company providing IT support to its EMEA affiliates in cooperation with service centers in Costa Rica and Malaysia.

📅 Running for a while

• Posted 48 days ago
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Salary range

Not specified

Listing imported from an external source.

Work typeOn-site

Location

Budapest, HU

TypeJob

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