IT Service Specialist - Italian speaking

Stack

Responsibilities

• ▹Provide first-level support for software and hardware incidents and service requests
• ▹Engage with users via phone, chat and self-service portal
• ▹Be part of an AI-powered IT support operations team
• ▹Champion end-users' needs and escalate critical situations
• ▹Keep users updated on request status

Requirements

• ▹University education in IT or related discipline preferred
• ▹1.5-2 years of experience in call center, service desk or IT desk-side support
• ▹Experience with Apple and Microsoft operating systems, Google Suite, Microsoft Office, SAP, corporate networks and video conferencing systems
• ▹Strong troubleshooting, task prioritization and problem-solving skills
• ▹Fluent in Italian and English

Soft skills

What we offer

• ▹Development opportunities, free language courses and trainings
• ▹Competitive salary and cafeteria package
• ▹Annual bonus
• ▹Private medical services
• ▹Employee assistance program
• ▹All You Can Move sports pass
• ▹Coaching/mentoring opportunity, buddy program
• ▹Flexible work, home office (about 2 office days/week)

About the company

Roche is a global healthcare company providing IT support to its EMEA affiliates in cooperation with service centers in Costa Rica and Malaysia.