Support Engineer (EMEA)

Stack

Responsibilities

• ▹Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
• ▹Triage support cases, including directing users to previous answers, code examples, and documentation, or escalating to specific technical or business team members.
• ▹Monitor multiple feedback channels, e.g. GitHub Issues & Discussions.
• ▹Identify where internal tooling might be developed or obtained to improve support efficiency.
• ▹Reproduce issues, create test cases, and improve test coverage.

Requirements

• ▹3+ years of experience providing developer support to technical customers.
• ▹Proficient in SQL (ideally PostgreSQL), comfortable with complex SQL queries.
• ▹Excellent communication skills and fluency in English.
• ▹Skilled in using Linux/Unix operating systems and the command line.
• ▹Experienced working with GitHub Issues and Discussions.
• ▹Full-time position, required to be located in a European time zone (Monday–Friday coverage).

Nice to have

• ▹Familiarity with popular JavaScript frameworks like React, Vue, and Svelte, and some experience with Node.js.
• ▹Database administration experience.
• ▹A degree in Computer Science.

What we offer

• ▹Fully remote — Supabase hires globally, with a WeWork membership or co-working allowance provided anywhere in the world.
• ▹ESOP — every team member receives equity ownership.
• ▹Tech allowance for setting up an ideal work environment.
• ▹Health benefits — 100% employer-covered health insurance for employees, 80% for dependents.
• ▹Annual off-sites — the whole company gathers once a year in a new city.
• ▹Flexible, asynchronous work.
• ▹Professional development — an annual education allowance for courses, books, or conferences.

About the company

Supabase is the Postgres development platform, built by developers for developers, providing a complete backend solution — Database, Auth, Storage, Edge Functions, Realtime, and Vector Search — with all services deeply integrated and designed for growth. Supabase was born remote and open-source-first, with around 400 team members across 60+ countries speaking 20+ languages, over $1B raised including a $500M Series F, and a community of more than 540,000 members.