Associate Linux Support Engineer

Stack

Responsibilities

• ▹Handle customer cases via phone, email and web
• ▹Troubleshoot Linux kernel, cloud, desktop and IoT issues
• ▹Write and maintain knowledge base articles
• ▹Draft technical notices for internal and external communication
• ▹Participate in a weekend on-call rotation

Requirements

• ▹Exceptional academic record in high school and university
• ▹Undergraduate degree in a technical field (CS, EE or similar)
• ▹Linux troubleshooting experience (collecting logs, stack traces)
• ▹Open, direct communication style

Soft skills

About the company

Canonical is the developer of the Ubuntu operating system, delivering open-source solutions to enterprise and cloud customers with a distributed team in 75+ countries.