ServiceNow Project Manager

Stack

Responsibilities

• ▹Act as an intermediary between business and technical teams
• ▹Define project scope, objectives, and communication plans
• ▹Plan project stages, assess business implications, and monitor progress
• ▹Assign resources, timelines, and schedules
• ▹Lead crew and customer meetings
• ▹Oversee project execution, budget, forecasts, schedule, and scope
• ▹Identify and mitigate risks and dependencies
• ▹Utilize Agile and iterative project methodologies
• ▹Develop and update project plans with objectives, technologies, systems, schedules, funding, and staffing
• ▹Monitor milestones and deliverables, resolve project issues
• ▹Develop and manage WBS for IT projects
• ▹Ensure deliverables meet quality standards
• ▹Prepare and deliver project status reports internally and to clients
• ▹Build trust-based relationships with clients
• ▹Ensure compliance with customer SLAs for support and enhancements
• ▹Coordinate internal team efforts for prompt solutions
• ▹Identify and implement continuous improvement opportunities
• ▹Maintain deep understanding of ServiceNow products
• ▹Enhance the Managed Services delivery model and workflows
• ▹Provide coaching, mentoring, and cross-training for team members
• ▹Manage risks and issues, including escalations

Soft skills

About the company

NewRocket is a global, full-service Elite ServiceNow partner that helps enterprise leaders solve business problems, recognized with multiple ServiceNow partner awards including the 2024 BEST Award.