L2/L3 Support Engineer

Stack

Responsibilities

• ▹Investigate and resolve L2/L3 production incidents
• ▹Support Power BI datasets, gateways, semantic models, and dashboard environments
• ▹Troubleshoot ETL pipelines, data integration, and data quality issues
• ▹Support GIS platforms and spatial data services
• ▹Perform root cause analysis and implement long-term solutions
• ▹Monitor system performance and proactively identify potential issues
• ▹Support software releases, patches, and platform upgrades
• ▹Maintain technical documentation, runbooks, and knowledge base articles
• ▹Collaborate with business users and engineering teams

Requirements

• ▹Experience providing L2/L3 production support
• ▹Strong knowledge of Microsoft Power BI
• ▹Experience supporting ETL or data integration platforms
• ▹Experience performing root cause analysis and troubleshooting production environments
• ▹Knowledge of monitoring tools and performance optimization
• ▹Experience working within SLA-driven support processes
• ▹Strong communication and documentation skills

Nice to have

• ▹Experience with Microsoft Fabric
• ▹Experience supporting ArcGIS or QGIS environments
• ▹Experience with Azure Data Factory
• ▹Experience supporting enterprise analytics or data platform solutions

Soft skills

About the company

Intetics is an international IT company.