Technical Writer II

Stack

Responsibilities

• ▹Create and maintain process documents, step-by-step guides and standard procedures
• ▹Work with engineering, operations and reliability teams to document service expectations and incident learnings
• ▹Prepare installation and deployment guides for field and support teams
• ▹Organize and manage the internal knowledge base
• ▹Convert complex ideas, workflows and designs into simple documents for technical and non-technical audiences
• ▹Support compliance and audit efforts by documenting policies and procedures
• ▹Develop and maintain documentation standards, templates and style guidelines
• ▹Collaborate with subject matter experts to gather and validate information

Requirements

• ▹3+ years of experience in technical or business process documentation, preferably in IT or operations
• ▹Strong written communication skills and ability to simplify complex information
• ▹Experience working with cross-functional teams
• ▹Familiarity with documentation or knowledge-management tools such as Confluence or SharePoint
• ▹Strong organizational skills, attention to detail and a structured approach

Soft skills