1st Line Customer Support Engineer (m/f/d)

Responsibilities

• ▹Serve as first point of contact for issues related to the windows & doors software
• ▹Respond to customer queries via email, Zendesk or phone
• ▹Diagnose issues and determine the appropriate course of action
• ▹Escalate unresolved problems to the 2nd Line Support team
• ▹Document and track tickets in the ticketing system
• ▹Assist customers with installation and license updates

Requirements

• ▹Significant professional experience in calculation and/or design and/or production in the fenestration industry
• ▹Good analytical skills to identify, diagnose and resolve issues
• ▹Good communication skills
• ▹Ability to work independently
• ▹Comfortable with technical software
• ▹Written English is a must-have

Soft skills

About the company

Forterro provides software solutions for the window, door and facade manufacturing industry.