German-Speaking Technical Support Engineer for Microsoft

Stack

Responsibilities

• ▹Answer Microsoft business customer inquiries and troubleshoot technical issues
• ▹Handle customer issues through collaboration, resolution, or escalation
• ▹Keep stakeholders and customers updated on resolution status via written and verbal communication
• ▹Log cases in internal systems, stay current on Microsoft products and services
• ▹Handle inquiries across multiple communication channels
• ▹Provide complex technical assistance and drive program efficiency across multiple billing platforms
• ▹Maintain solid business relationships
• ▹Investigate root causes, provide solutions, and maintain high customer satisfaction

Requirements

• ▹Native-level fluency in German
• ▹Excellent communication skills in English
• ▹Strong science, math, engineering, or computer science background
• ▹2-3 years of helpdesk or system admin experience in medium-to-large businesses
• ▹Experience with Microsoft Office products
• ▹B2B and/or B2C business customer support experience
• ▹Technical knowledge: Windows Operating Systems, LAN/WAN, Microsoft productivity suite, Directory Services and Active Directory, Exchange, Outlook, SharePoint, Skype for Business, Teams administration

Nice to have

• ▹MCSE or Cisco certifications

Soft skills

What we offer

• ▹Full relocation support to Greece (flight tickets, hotel accommodation, apartment search, all at no cost)
• ▹Competitive monthly salary + 2 extra salaries per year
• ▹Monthly productivity bonus
• ▹Private health insurance
• ▹Numerous benefits and discounts
• ▹Fully paid training by certified instructors

About the company

Patrique Mercier Recruitment places German-speaking Technical Support Engineers with Microsoft business customer support teams based in Greece.