Technical Support for a Cybersecurity Company

Stack

Responsibilities

• ▹Answer customer chats, emails and calls
• ▹Own issues through to resolution or escalation
• ▹Provide remote troubleshooting using BeyondTrust
• ▹Accurately document and track support cases in the approved CRM
• ▹Document solutions for the knowledge base
• ▹Process transactions for paid services

Requirements

• ▹At least 6 months of customer service or technical support experience
• ▹Familiarity with MS Teams, Salesforce, Bomgar (Dexter a plus)
• ▹High school diploma or equivalent, further education preferred
• ▹Ability to multitask across projects efficiently

Nice to have

• ▹A+, Network+, Security+ or Microsoft Desktop Support Engineer/MCP certifications
• ▹1+ year of cybersecurity technical support experience

Soft skills

About the company

LTVplus is a remote-first company delivering customer experience services for global brands.