Helpdesk / Service Desk

Responsibilities

• ▹Provide remote and phone-based technical support to end users
• ▹Diagnose and resolve software and hardware incidents
• ▹Support Microsoft environments (Windows and Office)
• ▹Perform troubleshooting and issue resolution
• ▹Log, track and update tickets in the incident management system
• ▹Escalate complex situations when necessary
• ▹Ensure compliance with defined SLAs
• ▹Produce and maintain technical documentation, procedures and a knowledge base
• ▹Contribute to continuous improvement of support processes

Requirements

• ▹Experience in IT/helpdesk support roles (valued)
• ▹Knowledge of operating systems and troubleshooting
• ▹Good communication and user-oriented approach
• ▹Organizational and problem-solving skills

Nice to have

• ▹ITIL knowledge

Soft skills

About the company

Nimber is a company focused on building teams and adding value to its clients' projects.