Cloud Administrator

Stack

Responsibilities

• ▹Handle cloud-related cases and requests through ticketing systems (no inbound phone support)
• ▹Perform technical fixes and standard operational tasks within defined procedures and access levels
• ▹Route and escalate cases to appropriate engineering or specialist teams, tracking them through to timely resolution
• ▹Perform routine cloud administration tasks across customer and internal environments
• ▹Support environment configuration changes, access updates and operational maintenance
• ▹Execute approved operational tasks aligned with cloud service descriptions and OLAs
• ▹Validate requests for completeness and compliance with internal standards
• ▹Create, update and maintain operational documentation, runbooks and knowledge articles
• ▹Document recurring issues, fixes and process improvements
• ▹Produce operational reports on cases, service requests and cloud activities, maintaining accurate records for audit and compliance
• ▹Work with sales order forms, service requests and operational handovers from Sales or Delivery teams, validating they are correctly documented and actionable

Requirements

• ▹Previous experience in IT operations or service desk-type roles
• ▹Hands-on experience with ServiceNow (or similar ITSM tools) for case, request and incident management
• ▹Ability to perform standard technical fixes and administrative tasks following documented procedures and runbooks
• ▹Strong process discipline and attention to detail
• ▹Good knowledge of Microsoft Excel for reports and structured data
• ▹Experience producing operational and service reports
• ▹Proven experience creating and maintaining operational and technical documentation
• ▹Clear, professional written communication in English

Nice to have

• ▹Basic scripting skills (PowerShell, Bash or similar) for simple automation or data handling
• ▹Experience in 1st-line technical support in structured, ticket-driven environments
• ▹Familiarity with ITIL-aligned IT service management practices

Soft skills

What we offer

• ▹Culture built on trust and accountability
• ▹Flexible Leave Paid Time Off policy
• ▹Remote working opportunities
• ▹Global Wellbeing Days

About the company

Unit4 provides cloud-based enterprise software, with the Cloud Administrator role bridging Cloud Operations, Engineering, Sales Operations and Support teams.