Service Transition Specialist - IT Processes & Quality

Stack

Responsibilities

• ▹Coordinate the alignment of service transition process dependencies, requirements and communication needs
• ▹Support the planning and coordination of service transition activities, including release and test management
• ▹Support the achievement of service readiness and the realization of transition milestones
• ▹Maintain up-to-date documentation of service transitions and monitor execution (for example release documentation and the transition dashboard)
• ▹Create reports on transition performance
• ▹Assist in preparing materials for internal reviews and provide an overview across projects, changes and releases
• ▹Assist in executing quality assurance checks and reviews (Approval Board, Release Management Board)
• ▹Track and document quality issues and help resolve discrepancies in collaboration with the relevant teams
• ▹Support training initiatives to promote adherence to quality standards
• ▹Track improvement initiatives within the organization to ensure alignment with strategic objectives
• ▹Gather feedback from stakeholders to identify process optimization opportunities
• ▹Support the implementation of process changes and quality improvements

Requirements

• ▹Bachelor's degree in information technology, business administration or a related field, or equivalent experience
• ▹4-5 years in IT operations, process management or quality assurance roles
• ▹Good understanding of IT service management frameworks (for example ITIL) and agile methods
• ▹Good understanding of IT process and quality management principles
• ▹Proficiency in tools such as the Microsoft Office suite (PowerPoint, Excel, Word) and IT service management software (for example ServiceNow)
• ▹Effective written and verbal communication skills in both English and Hungarian

Nice to have

• ▹Written and verbal communication skills in German

Soft skills

What we offer

• ▹An important and challenging role with high visibility
• ▹Insight into the defense and automotive industry
• ▹Access to a broad network of over 30,000 colleagues
• ▹Various professional trainings and events
• ▹International and flexible work environment with an official office in Budapest but up to 100% mobile work

About the company

The company operates in the defense and automotive sector, with more than 30,000 colleagues worldwide and an official office in Budapest.