Associate Software Application Engineer – Dynamics 365 Support

Stack

Responsibilities

• ▹Support Dynamics 365 Commerce, CRM and Case Management applications
• ▹Investigate and resolve incidents using established SOPs and knowledge articles
• ▹Manage and update tickets in ServiceNow or a similar ITSM tool
• ▹Collect logs, screenshots and diagnostic information for troubleshooting and escalations
• ▹Support application validation across Production, Test and Acceptance environments
• ▹Contribute to knowledge management by identifying documentation improvements
• ▹Maintain clear communication through tickets, handovers and status updates

Requirements

• ▹1-2 years of experience with Dynamics 365 (Commerce, CRM or Case Management)
• ▹Exposure to Power Apps and basic understanding of Power BI
• ▹Experience with incident management and ServiceNow or a similar ITSM platform
• ▹Familiarity with Azure environments and support processes
• ▹Experience using Confluence, Jira or other knowledge management tools
• ▹Strong problem-solving, communication and organizational skills
• ▹ITIL v4 or v5 certification required

What we offer

• ▹Hybrid working supported
• ▹Monthly gross 44,200 HUF cafeteria, regardless of weekly working hours
• ▹Home office allowance
• ▹Generali Premium private health insurance for all Unisys associates after 6 months' tenure
• ▹A great team plus learning and training opportunities

About the company

Unisys is an equal opportunity employer that evaluates all qualified applicants without discrimination and is committed to a barrier-free application process.