EEA Support Engineer

Stack

Responsibilities

• ▹Act as the primary customer-facing engineer for engagements in the EEA region, supporting global customers as needed
• ▹Ensure smooth handover and delivery of product releases from development to customers; validate and maintain release quality
• ▹Own post-release product lifecycle tasks: deployment, configuration, upgrades, monitoring, incident management, and sustained operations
• ▹Troubleshoot and resolve technical customer issues; perform root cause analysis and drive fixes with development teams
• ▹Manage customer expectations, provide timely updates, and escalate complex issues appropriately
• ▹Participate in deployment and integration activities across different cloud environments and on-prem setups
• ▹Contribute to runbooks, knowledge base articles, and internal process improvements to reduce repeat incidents
• ▹Collaborate closely with product management, development, QA, and sales to improve product quality and customer experience

Requirements

• ▹Solid working knowledge of Linux
• ▹Hands-on experience with Kubernetes
• ▹Familiarity with one or more cloud environments (public or private)
• ▹Strong networking fundamentals (TCP/IP, routing, load balancing)
• ▹Excellent problem-solving and solution-focused mindset
• ▹Ability and willingness to learn new technologies and techniques quickly

Soft skills

What we offer

• ▹Cafeteria fringe benefits (gross 840,000 HUF/year)
• ▹Annual bonus
• ▹Life-event related benefits (e.g., childbirth)
• ▹Employee Assistance Program, life and accident insurance, wellbeing initiatives
• ▹Company share purchase plan, referral bonus, All You Can Move partner
• ▹Internal and external learning programs, language courses
• ▹Hybrid work model, modern office in the 11th district, laptop and mobile phone, free underground parking, bike storage, showers, lockers

About the company

Ericsson is a global telecommunications technology company that supports its products at the intersection of customers, engineering, and product, working with modern technologies such as Big Data and AI.