Java Product Support Engineer

Stack

Responsibilities

• ▹Debug and troubleshoot incidents with Sonatype products and solutions
• ▹Reproduce defects and file actionable issues for product engineering
• ▹Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
• ▹Represent Technical Support and customer interests in Engineering and Product Management discussions
• ▹Assist product management in developing and prioritizing enhancement lists
• ▹Summarize, communicate, and escalate customer experiences to management
• ▹Contribute to and maintain the Knowledge Base
• ▹Contribute to diagnostic tools and utilities, and create new ones
• ▹Respond to customer inquiries via support cases, email, chat, and phone

Requirements

• ▹3+ years experience supporting complex enterprise software solutions
• ▹Ability to read and understand Java code
• ▹Experience using REST APIs
• ▹Experience with testing and/or development of production quality Java based web applications
• ▹Solid experience with Linux command line tools
• ▹Experience with SQL databases (PostgreSQL is a plus)
• ▹Experience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL)
• ▹Experience with scripting languages (Python, Bash, TypeScript, etc.)
• ▹Experience with a major cloud platform like AWS, Azure or GCP
• ▹Experience with 1 or more application servers (e.g. Jetty, Apache, NGINX)
• ▹Experience with container technology like Docker, Kubernetes or similar

Nice to have

• ▹SCM and CI/CD and associated tools (Jenkins, Bamboo, GitHub, GitLab etc.)
• ▹Debugging certificate-based mutual TLS and SSL authentication
• ▹Experience analyzing network traces using tools such as Wireshark or tcpdump
• ▹Component management build tools (Maven, npm, NuGet etc.)
• ▹Experience with Sonatype, jFrog, Snyk and similar products
• ▹Deployment/Configuration of cloud platforms such as AWS, Azure and GCP
• ▹OAuth and/or SAML integration experience

Soft skills

What we offer

• ▹Parental leave
• ▹Diversity and inclusion working groups
• ▹Flexible working practices
• ▹Company Wellness Week: operations shut down for a week for personal growth and rest
• ▹Paid Volunteer Time Off (VTO)

About the company

Sonatype invented componentized software development and pioneered the software supply chain management category. It runs Maven Central, the world's largest Java open-source repository, and its platform is trusted by more than 2,000 organizations, including 70% of the Fortune 100, and over 15 million developers.