Support Engineer

Stack

Responsibilities

• ▹Own the full incident lifecycle: from first alert and triage through root-cause analysis, permanent fix and prevention
• ▹Oversee data pipelines, cloud and on-premises environments
• ▹Maintain environments and applications (AWS, on-prem servers, K8s clusters, etc.)
• ▹Support development and BA teams
• ▹Configure and maintain monitoring systems

Requirements

• ▹0.5+ years of experience as a Support Engineer
• ▹Basic knowledge of Linux
• ▹Experience with Git
• ▹Experience with sh/bash
• ▹Experience with diagnostic tools (curl, telnet, dig, etc.)
• ▹Experience with monitoring and alerting systems such as Prometheus, Grafana or others

Nice to have

• ▹Experience with configuration management software (Ansible, Terraform)
• ▹Experience with scripting languages, Python preferred
• ▹Experience with Docker, Kubernetes
• ▹Experience with CI/CD tools such as Gitlab CI
• ▹Experience with the ELK stack
• ▹Understanding of Infrastructure as Code and GitOps principles
• ▹Experience working with cloud environments, AWS preferred
• ▹Experience with relational databases such as PostgreSQL

What we offer

• ▹Opportunity to grow into a DevOps role