Customer Support Engineer

Stack

Responsibilities

• ▹Serve as primary escalation point for technically complex tickets, owning them through to resolution
• ▹Diagnose and troubleshoot advanced Tailscale-specific issues (ACL misconfigurations, subnet routing/exit nodes, identity provider integrations e.g. Okta)
• ▹Partner with the broader CX team and Product/Eng to proactively resolve friction

Requirements

• ▹Experience with complex technical troubleshooting
• ▹Networking and identity-provider integration knowledge (e.g. Okta)
• ▹Customer-focused, high-quality support attitude

Soft skills

What we offer

• ▹Fully remote work
• ▹Distributed team

About the company

Tailscale builds software that securely interconnects people and their devices anywhere; founded in 2019, fully distributed.