Senior Manager, Customer Engineering, India

Stack

Responsibilities

• ▹Leading the technical customer-facing organization in India, reporting to APAC Customer Engineering leadership.
• ▹Leading and developing the India Customer Engineering team across enterprise and strategic accounts as a player-coach.
• ▹Serving as the reference point for the team on complex customer architecture, escalations, and solution design.
• ▹Owning regional technical strategy for discovery, demos, architecture design, PoCs, onboarding support, QBRs, renewal support, and expansion plays.
• ▹Partnering with Account Executives to drive technical validation and close new business.
• ▹Keeping workloads balanced and supporting onboarding of new team members.
• ▹Conducting regular 1:1s, coaching team members on discovery, solution architecture, executive communication, and business-value translation.
• ▹Building and running the operating cadence for pipeline inspection, technical deal support, adoption reviews, and account expansion planning.
• ▹Hiring, retaining, and developing top CE talent; building succession plans and bench strength.
• ▹Facilitating cross-team coordination with Sales, Product, Engineering, and Customer Support.
• ▹Surfacing regional feedback, product gaps, and competitive insight; representing Cloudflare in executive customer meetings, regional events, and partner discussions.

Requirements

• ▹Experience in customer-facing technical roles (Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering).
• ▹Demonstrated people leadership experience, including second-line leadership, hiring, coaching, and performance management.
• ▹Experience working with enterprise customers in India or APAC.
• ▹Strong technical breadth across security, networking, cloud infrastructure, enterprise architecture, and developer platforms.
• ▹Proven commercial mindset with experience in quota-carrying or revenue-aligned motions; strong executive presence; comfort in a fast-moving, AI-enabled operating model.
• ▹Experience with hyperscaler ecosystems or cybersecurity vendors.
• ▹Hands-on experience with Cloudflare's developer stack, especially Workers AI and AI Gateway; applied AI experience (prompt engineering, LLM orchestration, RAG).
• ▹Coding/scripting fluency in Python, JavaScript, or similar languages.
• ▹Relevant certifications such as AWS, Azure, GCP, Palo Alto, ISC2, or ISACA.

Soft skills

About the company

Cloudflare's mission is to help build a better Internet. Today the company runs one of the world's largest networks, powering millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application without adding hardware, installing software, or changing a line of code, routing traffic through its intelligent global network that gets smarter with every request.