Senior Manager, Customer Engineering, India

Responsibilities

• ▹Lead and develop the India Customer Engineering team across enterprise and strategic accounts
• ▹Act as a player-coach: maintain strong individual technical contribution while enabling the team
• ▹Serve as the reference point for complex customer architecture, escalations and solution design
• ▹Own regional technical strategy for discovery, demos, architecture, PoCs, onboarding, QBRs and expansion
• ▹Partner with Account Executives to drive technical validation on new business
• ▹Conduct regular 1:1s, feedback and coaching on discovery, architecture and executive communication
• ▹Hire, retain and develop top CE talent, build succession plans

Requirements

• ▹Demonstrated experience in customer-facing technical roles (Solutions Engineering, Customer Engineering, Sales Engineering, Forward Deployed Engineering)
• ▹Demonstrated people leadership experience including second-line leadership, hiring, coaching and performance management
• ▹Experience working with enterprise customers in India or APAC
• ▹Strong technical breadth across security, networking, cloud infrastructure, enterprise architecture and developer platforms
• ▹Proven commercial mindset with quota-carrying or revenue-aligned experience

Nice to have

• ▹Experience with hyperscaler ecosystems or cybersecurity vendors
• ▹Hands-on experience with Cloudflare's developer stack, especially Workers AI and AI Gateway
• ▹Applied AI experience: prompt engineering, LLM orchestration, RAG
• ▹Coding/scripting fluency in Python, JavaScript or similar
• ▹Relevant certifications: AWS, Azure, GCP, Palo Alto, ISC2, ISACA

Soft skills

About the company

Cloudflare runs one of the world's largest networks, powering millions of Internet properties from individual bloggers to Fortune 500 companies.