Technical Support Analyst

Stack

Responsibilities

• ▹investigate and resolve advanced customer/partner issues across systems, APIs and integrations
• ▹troubleshoot complex API integrations directly with partners
• ▹own incidents in 24x7 coverage, hitting SLA/CSAT/quality targets
• ▹escalate effectively by partnering with other teams
• ▹maintain documentation and build knowledge base content
• ▹feed insights back to Product and Engineering

Requirements

• ▹3+ years in a technical, customer- or partner-facing support role, ideally fintech/payments/SaaS
• ▹hands-on experience with API products, reading logs and writing SQL queries
• ▹familiarity with support processes and case management
• ▹strong analytical, root-cause-oriented problem-solving
• ▹clear written and verbal communication
• ▹ability to prioritize multiple complex cases at once

Nice to have

• ▹strategic, collaborative, results-oriented approach and interest in fintech
• ▹scripting or lightweight automation experience

Soft skills

What we offer

• ▹unlimited time off

About the company

Rain makes stablecoins usable in the real world, powering card transactions, cross-border payments and B2B purchases for fintechs and banks.