IT Support Technician for a Security-Critical Organization

Responsibilities

• ▹Receive, troubleshoot and resolve tickets within first-line IT support
• ▹Provide support via phone, email, remote control and on-site
• ▹Troubleshoot both hardware and software in a mainly Microsoft-based environment
• ▹Support laptops, desktops, mobile phones, tablets and printers
• ▹Provide technical support for digital meetings
• ▹Support both standard applications and business-specific systems
• ▹Register, document and follow up tickets in Marval
• ▹Escalate tickets that require expertise from other parts of the IT organization
• ▹Work according to established processes and security requirements

Requirements

• ▹Post-secondary education in IT or another relevant field
• ▹Previous experience working in IT support or a Helpdesk
• ▹Experience in first-line support and direct contact with users
• ▹Good technical problem-solving ability in both hardware and software
• ▹Experience supporting Microsoft-based IT environments
• ▹Experience troubleshooting client computers and peripheral equipment
• ▹Ability to work methodically and document completed troubleshooting
• ▹Very good knowledge of Swedish, spoken and written

Nice to have

• ▹Support of mobile phones and tablets
• ▹Experience with digital meetings and meeting technology
• ▹Experience with ticketing systems, such as Marval
• ▹IT support experience in larger organizations with many users
• ▹Experience in IT environments with high requirements on information security and security protection

Soft skills

About the company

Friday Vast AB is a staffing and consulting company placing the technician within a large, socially important organization in central Stockholm that operates a security-critical environment.