Senior Consultant SAP Digital Adoption & Enablement (m/w/d)

Stack

Responsibilities

• ▹Developing and implementing change strategies in transformation projects – ideally in an SAP context – with a focus on sustainable user adoption
• ▹Translating change objectives into structured enablement and adoption concepts across systems, processes and user groups
• ▹Conceiving, coordinating and hands-on implementing Digital Adoption Platforms (e.g. WalkMe, Whatfix, Userlane), including creating and quality-assuring in-app assets (walkthroughs, tooltips, hotspots, contextual help)
• ▹End-to-end enablement responsibility: target group segmentation, content lifecycle management, testing and go-live coordination, and evaluation of adoption KPIs (e.g. usage, completion, reduction of support requests)
• ▹Conceptually introducing, operating and continuously improving learning solutions in LMS/LXP environments (e.g. SuccessFactors Learning), including course structures, learning paths, assignments and reporting
• ▹Designing modern, future-oriented enablement and learning approaches, including AI-supported personalization and learning analytics
• ▹Considering user experience and accessibility (WCAG) standards in learning content and in-app guidance concepts
• ▹Conducting stakeholder analyses, alignment workshops, targeted communication initiatives and enablement sessions (German/English)
• ▹Close collaboration with HR development, IT and business units, including contributing to governance for enablement content, quality standards and translations

Requirements

• ▹Several years of experience in Organizational Change Management within technology- or ERP-driven transformation projects (ideally SAP), with a strong focus on user adoption
• ▹Experience in the conception and operational use of Digital Adoption Platforms (e.g. SAP EnableNow, WalkMe, Whatfix, Userlane), including responsibility for productive in-app guidance content
• ▹Participation in at least one end-to-end enablement or adoption initiative, from change concept through rollout to evaluation of adoption KPIs