Senior Solution Consultant - HLS

Stack

Responsibilities

• ▹Leading strategic implementations of CXA and CCaaS solutions for new and existing customers, leveraging industry knowledge, product expertise and best practices
• ▹Serving as the primary technical resource for clients during projects, focused on designing, developing and deploying integrations with major EHR/EMR systems, with an emphasis on Epic
• ▹Developing and troubleshooting complex workflows and data exchange processes (e.g. HL7, FHIR)
• ▹Ensuring integrations are secure, reliable and aligned with industry and regulatory standards
• ▹Acting as an internal Subject Matter Expert for Epic and other EHR systems (e.g. Cerner, Athenahealth)
• ▹Developing reusable assets, best-practice documentation and knowledge base content to scale integration delivery
• ▹Mentoring and training Professional Services and cross-functional teams to enhance integration expertise
• ▹Providing guidance and hands-on support to internal teams, external partners and customers during implementation of Talkdesk CXA and CCaaS products
• ▹Collaborating with internal teams (e.g. Product, Support) to address feature requests and deliver updates
• ▹Contributing to CXA-specific templates, playbooks and best practices
• ▹Acting as a trusted advisor to stakeholders, providing long-term CXA strategy guidance

Requirements

• ▹Bachelor's degree in a technical field or significant professional experience in a technical role
• ▹5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
• ▹3+ years of hands-on Epic integration experience within healthcare systems (required)
• ▹Knowledge of healthcare compliance frameworks (e.g. HIPAA, HITECH, CMS guidelines)
• ▹Programming knowledge: JavaScript, MUMPS (M), Python, SQL
• ▹Strong understanding of AI-driven automation use cases
• ▹Experience working with cross-functional teams in pre-sales, implementation and/or customer success contexts
• ▹Excellent communication and stakeholder management skills, including executive presence
• ▹Strong problem-solving skills and a proactive, outcome-driven mindset
• ▹True consultative approach and ability to communicate technical concepts to people of all backgrounds
• ▹Mature demeanor, positive attitude, discretion and sensitivity with clients
• ▹Client management experience
• ▹Highly organized self-starter seeking challenging opportunities
• ▹Ability to work cross-functionally in a fast-paced environment
• ▹Fluency in written and spoken English

Nice to have

• ▹Experience working with EHR systems such as Cerner, Allscripts, eClinicalWorks, Athenahealth

Soft skills

About the company

Talkdesk's Professional Services organization provides a white-glove experience, driving the implementation of CXA and CCaaS solutions for healthcare and life sciences customers.