Service Desk Agent/1st Line Technical Support - 24/7 Shift Position (all humans)

Stack

Responsibilities

• ▹Provide technical assistance in person and via phone based on incoming tickets
• ▹Diagnose and resolve technical hardware and software issues
• ▹Provide users with solutions to their issues
• ▹Redirect problems to the correct responsible person
• ▹Escalate issues requiring urgent resolution
• ▹Communicate with customers and support teams
• ▹Perform user access management tasks
• ▹Perform security checks for potential malicious activity
• ▹Carry out 1st line activities for Unix/Linux, DB, Middleware, Backup, and Network teams

About the company

Erste Digital is part of Erste Group, the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees, operating the Service Desk as the only 24/7 team in Erste Digital.