A customer-facing technical expert role helping customers maximize the value they get out of Devin/Windsurf, owning all technical aspects of the customer lifecycle from deployment through activation.
Responsibilities
- ▹Own all technical aspects of the customer lifecycle, from deployment through activation, ensuring customers succeed using Devin
- ▹Work closely with customers to understand their technical challenges and identify the best use cases for Devin
- ▹Build deep relationships with customers' engineering teams to ensure smooth product integration and adoption, activating top users and driving product utilization
- ▹Build: always listen to customer feedback, have a bias toward implementing requested features, and advocate for customers' needs internally
- ▹Be the customer oracle, exercising product instincts to help set the roadmap
Requirements
- ▹Strong engineering foundation from a rigorous technical environment
- ▹Demonstrated track record of exceptional performance in whatever pursued, whether academic, athletic, professional, or entrepreneurial
- ▹Self-directed by default, not needing a manager to dictate next steps or priorities
- ▹Strong communication skills, able to hold your own with senior engineers and executives alike
- ▹High tolerance for ambiguity, intensity, and sustained effort when the problem demands it
- ▹Willingness to travel 25–50%
Nice to have
- ▹Advanced in at least one modern programming language (e.g. Python, TypeScript)
- ▹Experience writing and debugging real software systems
- ▹Desire to work directly with real users on high-impact technical problems
- ▹Learns quickly by being embedded in challenging, real-world environments
- ▹Experience at an early-stage startup or in a role that operated well beyond the job description
Soft skills
Customer empathy: cares deeply about how engineers work and what helps them succeedOwnership mindset: takes responsibility for results, not just tasksTechnical curiosity: enjoys digging into unfamiliar systemsBias toward execution: moves quickly from problem to solutionGrit: comfortable operating in ambiguous, high-intensity environmentsExploratory rigor: pokes at edges, asks uncomfortable questions, prefers finding problems first
About the company
Cognition is an applied AI lab building end-to-end software agents. It's the maker of Devin, the first AI software engineer, and Windsurf, the AI-native IDE. Its small, talent-dense founding team includes world-class competitive programmers, former founders, and leaders from companies including Scale AI, Palantir, Cursor, Waymo, Tesla, Lunchclub, Modal, Google DeepMind, and Nuro.
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