Document Coordinator

Stack

Responsibilities

• ▹Apply templates, standards, and formatting guidelines consistently
• ▹Partner with the Process Analysis Team to document new or updated processes
• ▹Capture explicit and tacit knowledge from stakeholders and subject matter experts
• ▹Independently produce high-quality knowledge assets requiring minimal QA revisions
• ▹Translate operational workflows into clear and structured documentation
• ▹Conduct scheduled reviews to ensure documentation accuracy, relevance, and completeness
• ▹Initiate and drive documentation conversations for timely information gathering
• ▹Create, update, and maintain formal policy documents and standard operating procedures
• ▹Research and implement tools that enhance documentation efficiency and engagement
• ▹Maintain document categorization, tagging, and version control
• ▹Publish and manage documentation within SharePoint for usability and accessibility
• ▹Use AI tools to support drafting, editing, synthesis, and standardization with human validation
• ▹Gather feedback and continuously improve documentation quality and usability
• ▹Support training and onboarding documentation needs

Requirements

• ▹High attention to detail and accuracy
• ▹Strong ownership of work quality
• ▹Proactive communication and follow-up
• ▹Ability to interpret and document complex processes
• ▹Information organization and structuring skills
• ▹Version control and document governance experience
• ▹Content standardization and consistency
• ▹2+ years of experience creating and maintaining SOPs, policies, or procedural documentation
• ▹2+ years of experience with knowledge management systems, preferably SharePoint or similar
• ▹Familiarity with Microsoft 365, SharePoint, Teams, Visio, Workday, and Zendesk
• ▹Comfortable using AI-assisted writing and research tools

Soft skills

About the company

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