Senior Technical Support Engineer - Vertica

Stack

Responsibilities

• ▹Provide advanced Tier 3 support for complex customer environments
• ▹Independently troubleshoot and resolve escalated technical issues
• ▹Perform detailed root-cause analysis to identify underlying system issues
• ▹Mentor and support junior engineers to improve overall team effectiveness
• ▹Use the Vertica Management Console and performance tuning tools to diagnose bottlenecks
• ▹Collaborate with customers and internal teams to deliver effective technical solutions
• ▹Support and troubleshoot Vertica deployments across on-premises and cloud environments

Requirements

• ▹Advanced technical, production, or customer-facing troubleshooting experience in enterprise software environments
• ▹Demonstrated ability to perform root-cause analysis and resolve complex issues independently
• ▹Advanced analytical skills evaluating complex datasets and presenting data-driven recommendations
• ▹Deep understanding of Linux distributions (RHEL, CentOS, Ubuntu): file systems, memory and package management
• ▹Advanced knowledge of SQL and data warehousing concepts
• ▹Solid understanding of Vertica's columnar architecture: projections, encoding, compression
• ▹Experience using the Vertica Management Console and performance tuning tools
• ▹Familiarity with cloud environments, particularly object storage technologies
• ▹Understanding of TCP/IP networking and containerized environments such as Kubernetes

Nice to have

• ▹Prior hands-on experience with Vertica
• ▹Experience supporting large-scale data warehouse or analytical database environments
• ▹Performance tuning, optimization and capacity planning experience within Vertica environments
• ▹Familiarity with modern containerized and cloud-native environments, including Kubernetes-based deployments

Soft skills

About the company

Rocket Software provides enterprise software support; its Vertica team owns Tier 3 technical support for the Vertica data warehouse platform.