Senior Data Analyst (CX)

Stack

Responsibilities

• ▹Analyze large-scale datasets on agent performance, support interactions and QA
• ▹Write optimized SQL queries in BigQuery and ClickHouse
• ▹Build dashboards in Tableau and Metabase
• ▹Detect behavioral and performance trends among agents and support teams
• ▹Use LLM tools for prompt engineering, summarization and insight generation
• ▹Automate data tasks and workflows with Airflow and Python
• ▹Optimize analytics pipelines and data marts
• ▹Collaborate with Operations, Support Management, QA, Training and Data Engineering

Requirements

• ▹3+ years experience as a data analyst in a fast-paced, data-heavy environment
• ▹Advanced SQL skills, preferably with BigQuery and/or ClickHouse
• ▹Proficiency in Python for data analysis, automation and integration
• ▹Experience with data visualization tools (Tableau, Metabase, Looker)
• ▹Understanding of Airflow and DAG orchestration
• ▹Experience with LLM agents, prompt engineering and API usage
• ▹Upper-Intermediate or higher English proficiency

Soft skills

What we offer

• ▹International team located all over the globe
• ▹Inclusive company culture
• ▹Work-life balance
• ▹Employee stock options programme

About the company

Tabby is an international fintech company with a globally distributed team, built on trust, autonomy and an inclusive culture.