Service Consultant, Network Automation

Stack

Responsibilities

• ▹Develop operating concepts for the service you are responsible for
• ▹Carry out proactive operations activities from the operating concepts
• ▹Further develop automations
• ▹Handle tickets (customer requests) in the ITSM solution
• ▹Update the operations documentation
• ▹Service ownership: develop the operating concept for one service (network automation, network services, connectivity and integration services, operation of Unix-based systems), document the how in the wiki, create a handover checklist, develop the service description
• ▹Develop and multiply the knowledge of team colleagues, plan and deliver internal training, plan external training in agreement with the team
• ▹First work package: get up to speed with and develop an existing automation project for managing switch and router configurations, where NetBox is the central source of truth and changes are rolled out with Ansible

Requirements

• ▹Able to work from home and self-organized
• ▹Experience in IT operations and ITSM processes
• ▹Knowledge of network technologies and automated infrastructure management (e.g. network automation, Infrastructure as Code)
• ▹Basic understanding of source-of-truth concepts
• ▹Ability to document and develop concepts in a structured way
• ▹Experience with automation tools (e.g. Ansible, Python, REST APIs, PowerShell, Bicep)
• ▹Team player with strong communication skills
• ▹Willingness to share knowledge and deliver training

Soft skills

What we offer

• ▹Development prospects: taking over the operating concept of a service, shaping operating models of new services
• ▹Deepening in automation and DevOps practices
• ▹Training and certification: network certifications (vendor-neutral or vendor-specific), cloud networking (e.g. Azure Network Engineer), automation and IaC
• ▹Working hours can be arranged with the other team members

About the company

The team covers service hours Monday to Friday from 07:00 to 18:00. The company-wide announcement is at 11:45 and the team daily at 09:30.