Senior Manager, Customer Success Engineering

Stack

Responsibilities

• ▹Hire, lead and develop Customer Success Engineers across EMEA and APAC, setting clear expectations for execution quality and customer impact
• ▹Serve as the primary CS operating partner to International Sales leadership, jointly prioritizing accounts and aligning CSE capacity to the highest-impact opportunities
• ▹Run a tight operating cadence, including account prioritization, engagement inspection, KPI tracking, risk escalation, blocker resolution and executive reporting
• ▹Own capacity allocation for the team, driving adoption, value acceleration and measurable customer outcomes across the region
• ▹Partner closely with Product to turn customer insights into actionable feedback
• ▹Translate customer engagement into measurable business impact, including adoption growth and expansion readiness
• ▹Own strategic initiatives and OKRs with clear execution tracking and accountability

Requirements

• ▹10+ years of experience in Forward Deployed Engineering, Customer Success, Technical Account Management, Solutions Engineering, Strategic Consulting, or related SaaS customer-facing roles
• ▹5+ years leading high-performing post-sales operating teams

Soft skills

About the company

Postman is the world's leading API platform, used by more than 45 million developers and 500,000 organizations, including 98% of the Fortune 500. Headquartered in San Francisco, with offices in Boston, New York, Austin, Tokyo, London, and Bangalore, where Postman was founded. It is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners.