Customer Success Engineer, French Speaking

Stack

Responsibilities

• ▹Unblock customers facing everything from basic setup issues to complex architectural challenges, identifying patterns and building solutions that prevent recurrence
• ▹Technical discovery and solutioning: partner with CSMs to understand business objectives and translate them into technical reality
• ▹Build reusable assets such as technical guides, templates, scripts, or reference implementations to scale best practices
• ▹Capture customer challenges, propose interim solutions and document gaps to inform product roadmap discussions
• ▹Adaptive problem solving: design pragmatic solutions (workarounds, custom scripts, integrations) when out-of-the-box functionality is insufficient

Requirements

• ▹6-8+ years in a technical customer-facing role
• ▹Strong foundation in Computer Science or Engineering (degree or equivalent real-world experience)
• ▹Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with other modern scripting languages
• ▹Deep understanding of APIs, developer workflows, and modern DevOps practices
• ▹Proven ability to scope ambiguous problems and deliver working solutions quickly
• ▹French language proficiency

Soft skills

About the company

Postman is the world's leading API platform, used by more than 45 million developers and 500,000 organizations, including 98% of the Fortune 500. Headquartered in San Francisco, with offices in Boston, New York, Austin, Tokyo, London, and Bangalore, where Postman was founded. It is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners.