Site Reliability Engineer (SRE) role at WorkOS, a developer-tools and API company powering enterprise readiness. The SRE team ensures the WorkOS platform remains fast, reliable and resilient at scale, handling hundreds of millions of requests, minimizing downtime and continuously improving performance. The team works across the stack and collaborates closely with infrastructure and product engineering teams, embedding reliability into everything from designing scalable systems to improving observability and leading incident response. This is an early SRE role with the opportunity to shape the company's approach to reliability at scale.
Responsibilities
- ▹Design and evolve the systems, tooling and processes that improve the reliability and performance of WorkOS
- ▹Collaborate with product and infrastructure teams to ensure services are production-ready, observable and resilient to failure
- ▹Define and measure SLIs/SLOs to guide reliability improvements
- ▹Write and optimize backend systems in TypeScript with a focus on performance, maintainability and graceful degradation
- ▹Improve the incident response process, lead postmortems and drive follow-through on reliability risks
- ▹Develop internal tools and automations that make it easier to operate and scale systems
- ▹Participate in the on-call rotation, responding to, resolving and learning from production incidents
- ▹Contribute to design and architecture discussions with a focus on operability and long-term sustainability
- ▹Document systems, share learnings and help grow a reliability-minded engineering culture
Requirements
- ▹Experience operating and scaling production systems in cloud environments (AWS)
- ▹Familiarity with service reliability concepts: monitoring, alerting, incident response and root cause analysis
- ▹Comfort working across infrastructure layers (compute, networking, storage, observability tooling)
- ▹Strong debugging and systems thinking skills, able to follow problems across services and layers
- ▹Ability to work independently, take ownership and drive projects from problem discovery through resolution
Nice to have
- ▹Familiarity with Kubernetes or similar orchestration systems
- ▹Exposure to observability stacks (Prometheus, Grafana, Datadog, OpenTelemetry)
- ▹Exposure to TypeScript or interest in working in a TypeScript-based codebase
Soft skills
Curiosity and proactivityStrong systems thinkingOwnership and follow-throughCross-disciplinary collaboration
What we offer
- ▹Competitive pay
- ▹Substantial equity grants
- ▹Healthcare insurance (medical, dental and vision) for you and your family
- ▹401k matching
- ▹Wellness and fitness monthly allowances
- ▹PTO, paid holidays and unlimited sick leave
- ▹Parental leave
- ▹Fully remote working arrangements
- ▹Benefits and perks listed apply to US-based employees