Site Reliability Engineer

Stack

Responsibilities

• ▹Design and evolve the systems, tooling and processes that improve the reliability and performance of WorkOS
• ▹Collaborate with product and infrastructure teams to ensure services are production-ready, observable and resilient to failure
• ▹Define and measure SLIs/SLOs to guide reliability improvements
• ▹Write and optimize backend systems in TypeScript with a focus on performance, maintainability and graceful degradation
• ▹Improve the incident response process, lead postmortems and drive follow-through on reliability risks
• ▹Develop internal tools and automations that make it easier to operate and scale systems
• ▹Participate in the on-call rotation, responding to, resolving and learning from production incidents
• ▹Contribute to design and architecture discussions with a focus on operability and long-term sustainability
• ▹Document systems, share learnings and help grow a reliability-minded engineering culture

Requirements

• ▹Experience operating and scaling production systems in cloud environments (AWS)
• ▹Familiarity with service reliability concepts: monitoring, alerting, incident response and root cause analysis
• ▹Comfort working across infrastructure layers (compute, networking, storage, observability tooling)
• ▹Strong debugging and systems thinking skills, able to follow problems across services and layers
• ▹Ability to work independently, take ownership and drive projects from problem discovery through resolution

Nice to have

• ▹Familiarity with Kubernetes or similar orchestration systems
• ▹Exposure to observability stacks (Prometheus, Grafana, Datadog, OpenTelemetry)
• ▹Exposure to TypeScript or interest in working in a TypeScript-based codebase

Soft skills

What we offer

• ▹Competitive pay
• ▹Substantial equity grants
• ▹Healthcare insurance (medical, dental and vision) for you and your family
• ▹401k matching
• ▹Wellness and fitness monthly allowances
• ▹PTO, paid holidays and unlimited sick leave
• ▹Parental leave
• ▹Fully remote working arrangements
• ▹Benefits and perks listed apply to US-based employees