NOC Front-Office Engineer

Responsibilities

• ▹Provide technical support by phone and e-mail
• ▹Answer and record requests about the functionality of Internet, Data, Voice and IT services
• ▹Troubleshoot and resolve customer and network issues (routing, switching, VPN, VoIP, e-mail, hosting, DNS, cloud, etc.)
• ▹Open, update and close tickets accurately and on time
• ▹Answer customer alarms quickly and in line with internal procedures, staying in constant contact with customers
• ▹Dispatch field teams and assist them remotely with troubleshooting at customer sites or in the GTS backbone network
• ▹Analyze incidents and escalate improvement requirements
• ▹Manage faults in the national and regional network following the procedures in force
• ▹Work in shifts to cover the 24/7 schedule

Requirements

• ▹Technical university degree or technical knowledge
• ▹Experience or passion (or both) for working with customers
• ▹Fluent English
• ▹Good communication and listening skills
• ▹Ability to understand problems quickly and find solutions in time
• ▹Curiosity and willingness to learn new technologies

Soft skills

What we offer

• ▹Extensive training program with exposure to many technologies