Senior Customer Reliability Engineer

Stack

Responsibilities

• ▹Provide senior-level technical knowledge on customer issues as a member of the technical support team
• ▹Foster relationships with the development engineering team to track engineering escalations, bugs and feature requests
• ▹Develop technical troubleshooting sessions, trainings and guides for internal CRE team members
• ▹Develop, review and maintain the internal collection of knowledge base articles
• ▹Triage and document bugs and enhancement requests seen in the field and through reproduction
• ▹Work with the Escalation Management team on high-touch hot accounts
• ▹Participate in on-call rotation

Requirements

• ▹5+ years of experience as a senior technical support or escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security)
• ▹Master-level Kubernetes and Linux experience
• ▹Working knowledge of one or more scripting languages (Bash/Shell/Python)
• ▹Working knowledge of public cloud providers and their services, e.g. AWS, Azure, GCP

Nice to have

• ▹Knowledge of Oracle and IBM Cloud
• ▹Working knowledge of Cassandra, Elasticsearch, Postgres and Kafka
• ▹Experience using or integrating with Systems Management technologies
• ▹Hands-on experience with PaaS tools or other cloud management software
• ▹Experience in application integration
• ▹Experience writing and communicating in English and French

Soft skills

What we offer

• ▹Extra days off to prioritize your well-being
• ▹Mental health support for you and your family through the Modern Health app
• ▹Great compensation package

About the company

Sysdig is a cloud security company that stops attacks in real time and created the open source Falco project. It is a well-funded startup with a large enterprise customer base.