Senior Infrastructure Support Engineer

Stack

Responsibilities

• ▹Implement and support eDiscovery applications and supporting infrastructure
• ▹eDiscovery software support, triaging and routing calls to the appropriate parties
• ▹Assist Application Support Engineers with application issues using root cause analysis
• ▹Ensure client environments adhere to George Jon system requirements
• ▹Maintain client environments across the company's global footprint
• ▹Assist team members and provide escalation support
• ▹Create and edit documentation of internal processes and procedures
• ▹Communicate with customers about incident progress, impending changes and agreed outages
• ▹Enter all work as service tickets in ConnectWise, logging time and expenses

Requirements

• ▹Intermediate knowledge of Relativity, NUIX and LAW software platforms
• ▹Windows Server 2012 and above administration
• ▹Scripting and automation
• ▹Microsoft SQL Server
• ▹Microsoft IIS
• ▹Microsoft Clustering
• ▹Firewall administration (SonicWALL preferred)
• ▹Advanced networking
• ▹Virtualization administration (VMware preferred)
• ▹Storage (SAN, NAS, DAS)
• ▹Cisco routing and switching; Force10 a plus
• ▹Dell hardware and software experience
• ▹Ticket management, issue tracking, change log management
• ▹Understanding of the EDRM framework
• ▹Ability to work and communicate effectively in a team and independently
• ▹Ability to thrive in a fast-paced, occasionally high-pressure environment handling multiple projects

Nice to have

• ▹Relativity Infrastructure Specialist or Relativity Certified Administrator
• ▹Ability to travel internationally

Soft skills

What we offer

• ▹Remote-first work environment
• ▹BCBS health insurance plan
• ▹401(k) with company match
• ▹Ample time off including a full week in December
• ▹Paid parental leave
• ▹Wellness reimbursement program

About the company

GeorgeJon is the backbone of the eDiscovery industry: it plans, designs, manages, supports and secures cost-effective, performance-optimized data platforms with 24/7/365 support.