Operations Manager, Solution Engineering & Services

Stack

Responsibilities

• ▹Design and deploy AI agents and workflow automations that eliminate manual, repetitive operational work
• ▹Own the integration layer between Salesforce, Rocketlane, SAP, Jira and reporting tools
• ▹Build dashboards that lead to decisions for Solution Engineering and Professional Services leadership
• ▹Build and run the weekly / monthly / quarterly operating rhythm (pipeline, capacity, delivery health, KPIs)
• ▹Own PS demand forecasting in Salesforce
• ▹Manage invoicing workflows and revenue recognition accuracy in SAP
• ▹Build and maintain an end-to-end capacity model across PS roles and regions
• ▹Own resource planning and allocation in Rocketlane
• ▹Co-own project health and hygiene design in Rocketlane (milestones, status, budget)
• ▹Standardize the pre-sales to delivery handoff workflow

Requirements

• ▹5+ years in Ops / BizOps / Program Ops / PS Ops supporting technical, customer-facing teams in SaaS
• ▹Proven track record building operating cadence, capacity planning, and PS forecasting
• ▹Dashboard ownership and strong operational storytelling
• ▹Rocketlane or equivalent PSA tool ownership: resource planning, project tracking, utilization reporting
• ▹Experience designing and deploying workflow automations with n8n, Zapier or equivalent tooling
• ▹Hands-on work with AI agents applied to operational workflows
• ▹Invoicing and revenue recognition experience in SAP or a comparable ERP
• ▹Strong systems thinking connecting Salesforce, Rocketlane and SAP into a coherent operating model
• ▹Data fluency: turning messy, multi-system data into decisions
• ▹Executive communication: concise, direct, high-signal

Nice to have

• ▹Familiarity with Jira delivery flows, ticket taxonomy design, and SLA governance
• ▹Experience supporting Solution Engineering orgs in addition to Professional Services
• ▹Familiarity with conversational AI or enterprise software deployment patterns

Soft skills

About the company

Parloa's mission is to make every customer conversation feel effortless, having powered over one billion interactions for global enterprise brands such as Booking.com, HealthEquity, Allianz, SAP and TUI.