QA Manager

Stack

Responsibilities

• ▹Provide full oversight of the testing lifecycle across multiple teams and projects, defining and enforcing QA processes and standardizing tools, environments and test coverage organization-wide
• ▹Establish and continuously refine QA processes, procedures and standards for testing products before they go to market
• ▹Ensure scalable test infrastructure and extend testing capability into advanced domains including performance, security and compliance testing
• ▹Identify systemic quality gaps and cross-team risks, run trend analysis on quality metrics and anticipate issues that could affect release stability or timelines
• ▹Evaluate and resolve organizational blockers in QA workflows, balancing trade-offs and delivery timelines while protecting stakeholder satisfaction
• ▹Deliver executive-level QA insights (reports, dashboards and strategic recommendations) to the Head of QA and cross-functional leadership
• ▹Manage and mentor QA Leads and senior individual contributors, fostering career growth, succession planning and technical leadership across the QA organization
• ▹Distribute workload, set goals for QA Leads and their teams, and conduct performance reviews across the function
• ▹Drive continuous performance evaluation and improvement of QA teams, resolving conflicts, supporting morale and building a culture of ownership, accountability and excellence
• ▹Be the advocate for Agile testing and quality across the business, building quality awareness at every stage of the product lifecycle
• ▹Oversee QA engineers and Leads testing our products and implementing automation across cross-functional teams
• ▹Partner closely with engineering, product and business analysts to shape requirements and comprehensive testing strategies
• ▹Participate in reviews of software requirements, design documents and system architecture, ensuring testing requirements are addressed early
• ▹Manage and triage reported defects, and keep visibility over how features delivered by other teams interact across subsystems
• ▹Continuously improve and refactor testing infrastructure and automated/regression frameworks to ensure reliability and scalability

Requirements

• ▹Bachelor's degree in Computer Science, Engineering or a related field
• ▹8+ years of experience in software QA spanning both manual and automated testing of web and API applications, including at least 2+ years directly managing QA Leads, senior engineers or a multi-team QA function
• ▹Experience in the insurance or a similarly regulated, complex industry is a strong plus
• ▹Proven track record establishing QA processes, tooling and standards organization-wide, not just within a single team
• ▹Experience navigating executive-level reporting, turning quality metrics into insights and recommendations for senior leadership
• ▹Deep understanding of software testing methodologies, tools and processes across the full testing lifecycle
• ▹Experience implementing and scaling automated testing frameworks in an agile environment, with deep understanding of BDD and Gherkin
• ▹Hands-on familiarity with testing tools for JavaScript and .NET such as Jest, Mocha, JMeter, Cypress, Selenium, Puppeteer, NUnit, Cucumber, Telerik, Specflow or similar, and how to integrate them with CI
• ▹Proficient with defect tracking and test management tooling, with strong experience setting up QA processes and running structured performance reviews
• ▹Working knowledge of performance, security and compliance testing domains
• ▹Practical experience building and rolling out AI-powered processes across teams or workflows

Nice to have

• ▹Experience in the insurance or a similarly regulated, complex industry

Soft skills

What we offer

• ▹100% remote work with a global, diverse team
• ▹15 days of annual leave
• ▹Annual performance bonus
• ▹Remote work allowance
• ▹Anniversary bonus
• ▹Health insurance
• ▹Stock options after 6 months
• ▹Company activities and events
• ▹Learning and development plan

About the company

CoverGo is a global no-code insurance platform for health, life and P&C, with a mission to empower all insurance companies to make insurance 100% digital and accessible to everyone. Its 120+ person team of 30 nationalities works remotely from around the world, and its clients include AXA, Bupa, MSIG, Dai-ichi and Bank of China Group Insurance.