Billing Data Analyst

Stack

Responsibilities

• ▹Monitor, analyze and report on key billing and support performance indicators and emerging trends
• ▹Build and maintain data pipelines to ensure accurate, timely and reliable data delivery
• ▹Apply statistical methods to project scenarios, assess what-if outcomes and anticipate financial risks
• ▹Run A/B tests and experiments to evaluate billing and support strategies
• ▹Collaborate with Billing, Support, Finance, Product and Marketing teams to align processes with risk-mitigation goals
• ▹Analyze the impact of marketing and product changes on billing outcomes, risk behavior and customer support metrics
• ▹Provide actionable recommendations to improve billing performance and reduce disputes, churn and operational inefficiencies
• ▹Document analyses, workflows and data logic

Requirements

• ▹Bachelor's degree in Data Science, Statistics, Computer Science, Economics or a related field
• ▹Experience as a Data Analyst, ideally in fintech, subscription products, billing or customer support
• ▹Strong SQL skills
• ▹Experience with popular BI tools such as Tableau or Looker
• ▹Experience with Python or R
• ▹Solid understanding of statistical analysis, forecasting and scenario modeling
• ▹Experience running A/B tests and interpreting experiment results
• ▹Excellent problem-solving skills, attention to detail and ability to work in a fast-paced environment
• ▹Strong communication skills to explain findings to technical and non-technical stakeholders
• ▹Curiosity, ownership mindset and discipline to maintain high-quality data work
• ▹Located within approximately ±4 hours of CET

Nice to have

• ▹Experience with BigQuery, ClickHouse or any cloud data warehouse
• ▹Basic Python knowledge for data cleaning or simple analysis
• ▹Exposure to subscription businesses or payment systems
• ▹Understanding of disputes, chargebacks, declines or fraud signals
• ▹Familiarity with DBT or data quality frameworks

Soft skills

What we offer

• ▹Remote work
• ▹Unlimited paid time off
• ▹Paid national holidays
• ▹Company-provided MacBook for employees who need one
• ▹Flexible independent contractor agreement

About the company

Ruby Labs creates and operates innovative consumer products across the health, education and entertainment industries.