← Back to list
Job

Customer Support Developer (Databases)

Airbyte
Backend Developer • Remote • Full-time • 📍 Remote (North America)
📄 View original listing (EN)

At Airbyte, the data and action layer for AI agents, the Customer Support Developer (Databases) role combines hands-on development with deep technical empathy to support the growing cloud, embedded, and open-source integration platform. This is not a traditional support role: you will write Java and Kotlin, ship contributions to open-source database source and destination connectors, dig into query plans and transaction logs, and shape how customers move mission-critical data between databases, warehouses, and lakes. You champion the customer voice alongside engineering and product. The role is remote in Canada timezones (Pacific, Mountain, Central).

Stack

AWSAzureDockerGCPGitHubJavaKotlinKubernetesMongoDBMySQLOraclePostgreSQLSQLSQL Server

Responsibilities

  • ▹Serve as the primary technical escalation point for database-related customer issues via email, ticketing, and video calls
  • ▹Triage and prioritize incoming issues, consistently meeting SLA targets and leveraging AI tools to resolve faster
  • ▹Dig into complex issues across relational databases, warehouses, lakes, and object storage, partnering with Engineering to root-cause and drive fixes
  • ▹Reproduce customer-reported bugs by inspecting connector logs, query plans, replication slots, transaction logs, and sync state
  • ▹Support onboarding and troubleshooting for SSH tunnels, network configuration, database permissions, CDC setup (WAL/binlog/redo logs), and warehouse/lake authentication
  • ▹Contribute directly to Airbyte's open-source database connectors and the Java/Kotlin Bulk CDK, fixing bugs and submitting pull requests
  • ▹Review and test community contributions to database sources and destinations
  • ▹Be the voice of the customer with Engineering and Product, and mentor Technical Support Engineers
  • ▹Create and maintain knowledge base articles, troubleshooting guides, and runbooks, and identify AI-driven automation opportunities

Requirements

  • ▹2+ years in software engineering, data engineering, technical support, DevOps, QA, or a similar role supporting technical users
  • ▹Fluency in SQL, with hands-on experience investigating query plans, isolation levels, and performance bottlenecks
  • ▹Proficiency in Java or Kotlin, able to read, write, and debug JVM-based connector code
  • ▹Hands-on experience with relational databases, data warehouses, or data lakes, including CDC, schema evolution, and query optimization
  • ▹Experience with JDBC and common database drivers, and comfort debugging connection, authentication, SSL, and SSH tunnel issues
  • ▹Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts including ELT/ETL
  • ▹Strong troubleshooting instincts and clear communication with technical and non-technical stakeholders
  • ▹High tolerance for ambiguity and a natural self-starter

Nice to have

  • ▹Experience with PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, Snowflake, BigQuery, Redshift, ClickHouse, or similar systems
  • ▹Experience with data lakes and open table formats (Iceberg, Delta Lake) and cloud object storage (S3, GCS, Azure Blob)
  • ▹Familiarity with Airbyte's Bulk CDK or contributions to open-source database connectors
  • ▹Experience with container orchestration (Kubernetes or Docker) and multi-tenant architectures
  • ▹Background supporting developer-facing or embedded/platform products in a B2B SaaS context
  • ▹Experience with CI/CD pipelines and GitHub-based open-source workflows
  • ▹Experience with AI-assisted development tools and building automated playbooks or runbooks

Soft skills

Deep technical empathyStrong troubleshooting instinctsClear communication with technical and non-technical stakeholdersGrowth mindset and high tolerance for ambiguitySelf-starter

What we offer

  • ▹Flexible PTO with a culture encouraging at least 25 days off annually
  • ▹16 weeks fully paid parental leave for all parents
  • ▹Comprehensive medical, dental, and vision coverage for employees and dependents
  • ▹401(k) retirement plan
  • ▹Professional development budget, conference sponsorship, and book reimbursement
  • ▹Commuter benefits and monthly internet reimbursement
  • ▹Breakfast and lunch in the San Francisco office
  • ▹A collaborative, in-person culture focused on learning, growth, and impact

About the company

Airbyte is the data and action layer for AI agents, giving agents fast, accurate, authenticated access to business data across hundreds of sources. It started as the open-source standard for data movement, with hundreds of connectors and thousands of companies, and since 2020 has raised $181M from investors including Benchmark, Accel, Altimeter, Coatue, and Y Combinator.