Senior AI Engineer (Clients) - Supernal

Stack

Responsibilities

• ▹Build production software with code and Supernal's proprietary platform, including backend services, data models, and CRUD applications
• ▹Build and maintain integrations with external systems (APIs, webhooks, third-party tools, and data sources)
• ▹Design, implement, and deploy conversational agents, including multi-turn flows, state management, and tool usage
• ▹Own end-to-end technical delivery for high-priority customer implementations, from architecture through production launch
• ▹Translate customer requirements and SOWs into clear technical designs, execution plans, and deliverables
• ▹Make and own architectural decisions across application design, API integrations, LLM orchestration, RAG design, and workflow decomposition
• ▹Handle real-world voice system challenges including latency, interruptions, fallbacks, error handling, and failure recovery
• ▹Write automated tests: unit tests for isolated logic and end-to-end tests for full system and user journey validation
• ▹Apply solid error handling: distinguish retryable vs. fatal failures, surface meaningful error messages, avoid silent failures
• ▹Actively debug complex production issues across agent logic, prompts, integrations, and external dependencies
• ▹Partner with delivery and product leadership to manage timelines, scope, and technical tradeoffs
• ▹Review technical work for quality, scalability, and maintainability

Requirements

• ▹4+ years of experience as a software engineer, automation engineer, or systems builder shipping production systems
• ▹Understand multi-turn conversation design: state management, context windows, interruption handling, and graceful recovery

Soft skills

What we offer

• ▹Fully remote (global) role
• ▹Rate: $35-50/hr
• ▹Contractor or EOR FTE arrangement

About the company

Supernal helps SMBs hire their first AI employee. Its AI teammates are built with intelligent, agentic workflows deployed on a proprietary platform, handling real business processes alongside human teams. Supernal is part of Infinity Constellation.