A DevOps engineering role at Zowie, building and running the multi-cloud (AWS/GCP) infrastructure behind an AI customer service platform, with a strong focus on developer experience.
Responsibilities
- ▹Work with AWS and GCP infrastructure (IaC, networking, compute, IAM, secrets), secure access and authorization mechanisms (DB auth, IAM flows, audit)
- ▹Communicate with various stakeholders to understand infrastructure-related challenges, provide solution plans and ensure the success of the initiatives you own
- ▹Collaborate closely with developers to understand their workflows, pain points and constraints; ensure platform decisions improve developer experience
Requirements
- ▹2+ years in DevOps / SRE / Platform Engineering roles
- ▹Experience with GCP or AWS (IAM, networking, compute, storage, common managed services)
- ▹Experience with Infrastructure as Code in a multi-datacenter/multi-cloud deployment setup
- ▹Strong analytical and problem-solving skills with a pragmatic can-do attitude
- ▹High degree of ownership and desire to drive projects from start to finish
- ▹Good familiarity with CI/CD processes and approaches
Nice to have
- ▹Experience with visualization tools like Kibana, Grafana, Prometheus
- ▹Experience with storage tech like MongoDB, Postgres, Cassandra, Redis, Elasticsearch
- ▹Experience managing AWS costs and running backup recovery operations
Soft skills
Wants real influence over how the entire platform evolvesEnjoys owning initiatives end-to-end, not just implementing predefined tasksCurious to understand stakeholders, then design pragmatic solutions
About the company
Zowie builds AI agents that handle millions of real conversations every month for brands like InPost, Empik, Decathlon and Allianz - tracking packages, sorting out claims and actually resolving the issues customers bring.
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